WEBSITE TERMS & CONDITIONS

Effective Date: 25/02/2026
Last Updated: 30/04/2026

These Terms & Conditions govern your use of the website operated by Nurture & Harmony Ltd (“we”, “us”, “our”).

By using this website, purchasing products, booking services, or joining a membership, you agree to these Terms.

If you do not agree, please do not use our website.

Nurture & Harmony Ltd
Registered in the United Kingdom
Email: info@nurtureandharmony.com
Registered Address: Broxbournebury Mansion, White Stubbs Lane, Broxbourne, England EN10 7PY
Company Number: 14240088

We offer:

• Physical wellness products 
• Digital downloads 
• Membership programmes 
• Spa and wellness treatments 
• Workshops and sessions
   

All descriptions, prices, and availability are subject to change without notice.

• Full payment is required at time of purchase or booking. 
• Prices are in GBP (£). 
• We reserve the right to refuse or cancel orders.
   

Payment is processed securely via third-party payment providers.

Upon purchase:

• You receive a non-transferable licence for personal use only. 
• You may not resell, distribute, copy, or share digital content with the exception of gift cards and vouchers
• Due to the nature of digital products, refunds are not normally provided once accessed or downloaded (see Refund Policy).

6. Gift Vouchers

• Digital Vouchers Only
  All gift vouchers are issued electronically via email. No physical vouchers will be provided. 
• Unique Voucher Code
  Each voucher contains a unique code, which must be quoted or entered at the time of booking to redeem against treatments or products purchased online. 
• Transferability
  Gift vouchers are transferable and may be gifted to another person. The holder of the voucher code will be deemed the authorised user. 
• Single-Use Redemption
  Each voucher can only be redeemed once. Once the code has been used, the voucher is considered fully redeemed and cannot be reused. 
• Validity Period
  Vouchers are valid for 24 months from the date of purchase. After this period, any unused value will expire and cannot be extended, refunded, or credited. 
• Full Value Redemption
  Vouchers must be used in full in a single transaction. No change, refund, or remaining balance will be issued if the full value is not used at the time of booking. 
• Use Towards Treatments and Products
  Gift vouchers may be used as full or part payment for available spa treatments and retail products booked online, subject to availability and scheduling. 
• Booking Requirement
  Advance booking is recommended to ensure availability of preferred treatments and times. Voucher redemption is subject to appointment availability. 
• Non-Refundable and Non-Exchangeable
  Gift vouchers are non-refundable and cannot be exchanged for cash, credit, or alternative services once purchased. 
• Lost or Unauthorised Use
  The spa is not responsible for lost, stolen, or unauthorised use of voucher codes. Please keep your voucher details secure. 
• Right to Amend
  We reserve the right to amend these terms and conditions at any time. The latest version will be available on our website.
   

Our services are complementary wellness services and do not replace medical advice, diagnosis, or treatment.

Clients should:

• Inform us of any medical conditions 
• Seek medical advice where necessary 
• Disclose medications, pregnancy, allergies, injuries, or health concerns fully
   

We reserve the right to refuse treatment where deemed unsafe.

• All minors must be accompanied by a parent or legal guardian. 
• A parent/guardian must provide written consent before treatment. 
• We reserve the right to refuse treatment if consent is not provided.
   

We reserve the right to charge for unlawful damage to items or appropriated property such as robes, towels or treatment oils and creams.

All content on this website is owned by Nurture & Harmony Ltd and may not be copied or reproduced without written permission.

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses. 
• Our liability shall not exceed the amount paid for the relevant service or product.
   

Nothing excludes liability for death or personal injury caused by negligence.

These Terms are governed by the laws of England and Wales.